Regulations around the country are seemingly constantly changing and we are all making adjustments as to what the new "normal" will be like living alongside Corona Virus, each of us doing our bit to keep ourselves and others safe. At Bryn Melyn we have drawn up a comprehensive risk assessment as required, The principal risks identified are the transmission of Coronavirus through air-borne droplets (person to person) or through contact with contaminated surfaces (between concurrent guests and successive guests).
When we are allowed to open for guests here are some of the actions we are taking to ensure your stay at Bryn Melyn is as safe as we can make it, but also as much like a holiday as it can be. We understand that you have also been through a difficult time and we want you to be able to relax and refresh yourselves on holiday in as normal a way as possible.
Before you arrive you will receive a (lengthy) email or snail-mail with all the details you need. Please take the time to read it. Hopefully it will answer any questions you have, if not, call or email and we will provide further information.
We are asking each party to specify when they will arrive just so we can stagger arrivals and avoid having multiple parties trying to unload their stuff at the same time. If you are delayed on your journey (or early) don't worry, just give us a quick call. Worst case we may ask you to stay in your car (or on the deck if sunny) whilst another party checks in. Early check-in (before 4pm) will not be possible due to the additional cleaning that will be carried out.
We will meet you on arrival as we think it is important to keep the human contact in our business, however we will obviously observe all appropriate social distancing. We will either collect the medical declaration (see below), or ask you to complete it, answer any immediate questions you may have and let you know how to contact us during your stay. We will not show you to your apartment, or enter your apartment after you have checked in (except in emergency).
We have a check-in form that we will ask you to complete and sign certifying that none of your party has shown symptoms of Covid-19 or been advised to self-isolate. This form will contain details of all the party for 'Test, Track and Protect' protocols and will be retained according to government guidelines.
During your Stay
The three Bryn Melyn Apartments share a front door and staircase. We provide hand sanitiser at the front door and ask all visitors to use it on arrival. Otherwise we sim[ply ask you to be considerate of other people if you meet them in the hallway, pass them quickly (with a smile!) and not to block the communal area if you are waiting for someone.
The shared deck contains multiple seating spaces and is large enough for all parties to have their own area more than 2m from anyone else. The Hot Tub and BBQ will be available but on a booking system with only one party allowed to book per day. All outside facilities will be sanitised daily.
Must be by 10am to allow us to thoroughly clean before the next guests. There is a checklist in your apartment of actions before departure. Carrying out these actions will protect us in the (unlikely) event that you are infectious during your stay. We will also ask you to sign the Medical Declaration again to confirm you have not shown any symptoms during your stay.
We are following the guidelines issued by the Welsh Government and the Professional Association of Self-Catering (PASC). All apartments will be cleaned, sanitised, re-set and then the doors closed until you check in. We are using industry recommended products (approved for use against Covid-19) to ensure the property is clean and safe. We have removed some of the additional comforts (ornaments, cushions etc) from your rooms to reduce risk. Other items (room browsers, kitchen condiments, etc) we have doubled up on. Each set of guests will have a new set, and we will quarantine the used ones for at least 72 hours. We hope this will give a feeling of "normal" whilst staying safe for everyone.
Bedding and towels will be washed at 60°C, tumble dried, ironed (sheets only) and left for at least 72 hours before re-use. We have put extra pillows and blankets in bags so we know if they have been used. We have done this to minimise the environmental impact of additional high temperature washing that would be necessary otherwise.
When we first moved into Bryn Melyn one of our pet hates was too many notices. We always wanted for this to be a home from home, and you don't put notices up in your own home, Unfortunately we have had to compromise on this! Partly due to Government Guidelines to display public health information but also so you have the information you need when we can't tell you about it. We have tried to keep this information helpful, not hectoring.